Contact us


Consistency is at the heart of every Snail ukulele, from neck profiles to overall playability. Once you experience one, you may find yourself starting a collection—each piece a work of art you’ll be proud to own.

If you do have any problems, please contact us using the form below.

All of our products are double-tested before dispatch and undergo quality checks.

You can return your item within 30 days, provided it contains the original box & packaging, labels, and is in the same condition it was in when it was sent out.

If you receive a product that is damaged in transit or faulty. Please take a photograph of the damage and contact us. We will send out a replacement unit.

If you'd like to check stock or availability, or have a question regarding a specific model, please use the form to get in touch. We're a small team, but we aim to get back to you within 24-48 hours.

UK shipping is free for orders over £150.00, or £6.99 for orders below this amount. All other shipping will be calculated at checkout.